On the Log in tab, a “Forgot Password” link will allow the user to send a password reset link to an email address.
A new tab titled “Forgot Password” will display, where the user can enter their email address or username, then click the “Request new password” button.
If the email address provided is in the portal database, an email with a link to create a new password will be sent.
If the user does not receive an email in their inbox, be sure to check the SPAM folder. If the password reset email is found in the SPAM folder, it’s recommended to mark it as “NOT SPAM”.